Microsoft Dynamics 365 CE (CRM)
Interfaces for ERP & Co.

For many companies, the application landscape resembles an island landscape with many different software systems that are used in the company, but often do not exchange information. It is therefore difficult for these companies to digitize processes consistently.

So that companies can keep up with the advancing digitalization, awisto advises to network as many company applications and software systems as possible. This prevents system breaks and employees stay focused for longer. Interfaces are the bridges that connect island landscapes and thus ensure more efficiency in your company.

Thanks to our many years of experience with Microsoft CRM and Dynamics 365, we can offer you a wide range of possible interfaces. We use the following data integration platforms to build Microsoft Dynamics 365 interfaces:

• KingswaySoft
• Theobald software
• Microsoft SSIS

With over 150 different connectors, these adapter solutions provide the basis for quick and easy connection of applications to existing Dynamics 365 systems. Thanks to our extensive experience and flexible configuration options, Microsoft Dynamics 365 interfaces can be implemented in days instead of weeks.

In the nursing and care sector, we were able to synchronize the software for the stationary and outpatient documentation software DANtouch® and Microsoft Dynamics 365 Sales bidirectionally. This means that selected resident data is also available to CRM users in Dynamics 365.

The awisto solution for the nursing industry provides intelligent query management for users in nursing facilities. This enables queries from potential residents, relatives or doctors for nursing care places to be processed digitally faster and more easily. Starting with the registration of the prospective customer and the sending of advance information to the contract offer, all processes are completely digitized. When the resident moves in, all existing data is automatically transferred to the DANtouch care documentation system. For you this means:

• The time-consuming manual contract creation for every interested party in Word is no longer necessary.
• Instead of paper-based management of requests, they can be efficiently managed digitally in Dynamics 365
• Inquiries can be forwarded to other customer facilities at the touch of a button, and all the data that has already been recorded is available

A customer service portal via PowerApps portals with Dynamics 365 for Sales was integrated for a customer in the electrical industry and mechanical engineering. With this solution, the end customer is able to register and have devices purchased for repair directly via a smartphone. The cost estimate for repairs is also available for approval by the customer in the portal. Repair or maintenance can begin immediately after digital approval and can be documented in Dynamics 365.

Added value for your customers

• A large proportion of inquiries for repairs are already transmitted digitally
• The lead time for repairs has been significantly reduced
• The previously paper-based repair process has been completely digitized and accelerated
• Estimates can be created in seconds at the push of a button
• Customer satisfaction in service has increased significantly

With the integration of Dynamics 365 with SAP ECC, selected customer data from the SAP ERP system is also available in Dynamics 365 and can be edited by the sales employee in the mobile app. Offers and orders can be recorded on site at the customer and transferred directly to the SAP system. Thanks to the integration of sales statistics, all sales-related sales evaluations for the ADM can be called up directly in the Dynamics 365 mobile app at the push of a button. Your benefits:

• The time-consuming manual entry of paper-based order forms in the internal sales department is no longer necessary.
• Orders can be processed and thus deliveredfaster.
• Rework for sales representatives is significantly reduced.