Professional customer service meets efficient sales process
With their work, the electrical engineering industry is creating the basis for the age of digitalization that we are currently experiencing. Our everyday life is unimaginable without electronics. Nevertheless, trade differences and a weakened global economy puts pressure onto the industry. In such times, efficiency and innovation create long-term security and competitive advantages. Microsoft Dynamics 365 is a solution platform for companies with digital ambitions and innovative business sense that perfectly empowers your company.
Thanks to many years of CRM experience in the electricial engineering industry, we know how to model your workflows and perfectly coordinate complex, multi-level sales processes. Define rules and procedures for sales opportunity development and automate the offer and order process. Secure and available everywhere thanks to Microsoft's Azure Cloud Technology
Predictive maintenance becomes a reality
Electronics require constant, careful maintenance to function reliably. Especially with the Dynamics 365 for Field Service solution, you can schedule your field service fleet, place orders, check order status and make mobile working a reality. Assign complaints and feedback directly to customers or orders via workflows.
Valuable Know-how for the electricial industry
Out of stock? Not with awisto and Dynamics 365
Control your spare parts warehouse or inventory levels and implement Kanban rules for automated warnings or reorders. With intelligent inventory and personnel management, the right employee with the right skills and equipment is always on site
Extensive product database / integration of your ERP system
Dynamics 365 offers comprehensive product management. Here you can store a variety of products, product groups, discount groups, price lists and much more per customer. In most cases this information is already available in the ERP system and can be imported into Dynamics 365. This means that the information can be called up at any time and used to create quotes from the CRM.
Visit reports directly from your Microsoft Dynamics 365 solution
Plan and document visits to your customers in Dynamics 365 so that you always have an overview of what has happened at the customer's premises. For visit preparation, extensive evaluations of the customer's turnover and sales, the current customer service requests and the status of the last quotations and orders are available at the push of a button. The visit targets and sales/turnover targets planned for this customer are compared with the current status and the ADM always has an overview of how his current target achievement is and can plan appropriate measures.