Achieve long-term customer loyalty through increasing customer satisfaction
In today's fast-paced, competitive, global economy, customer satisfaction is an extremely important part of customer retention. A high level of customer satisfaction strengthens the own brand in the long term and significantly increases the chance to buy again. With Dynamics 365 for Customer Service, you can serve your customers in the best possible way on any channel.
Intelligent Omni-Channel Customer Care
Whether via website chat, call, SMS or e-mail, up to WhatsApp or Facebook Messenger - the possibilities for customer interaction are diverse, fast and intelligent.
Increase productivity through a uniform platform solution
Centralize your customer knowledge and know-how in one data source in a standardized data structure. Thanks to the Microsoft Common Data Service, you can use data across applications and thus further increase the value of your company data.
Main functions of the Microsoft Dynamics 365 Customer Service Module
- Intelligent forwarding depending on subject and area of responsibility
- Various queues for different SLA's or terms of business
- Integrated feedback function (Voice of the Customer) for customer surveys and regular measurement of customer satisfaction
- Real-time collaboration across the enterprise using the Microsoft Common Data Service and Common Data Model
- Integration into Microsoft Teams for location-independent integration of agents and experts
- Integration possibilities for AI applications such as Dynamics 365 Virtual Agent for Customer Service, Customer Insights and Customer Service Insights
- 360° view of the customer: Seamless integration of Customer Insights gives you detailed insight into customer interactions, allowing you to track and analyse your interactions in seamless contact histories.
Pricing of possible Microsoft Dynamics 365 for Customer Service licenses
Dynamics 365 Customer Service Professional License
Contains basic customer service functionalitites
Per User and month
Dynamics 365 Customer Service Enterprise License
Contains advanced customer service functionalitites
Per User and month
Add-on: Chat for Dynamics 365 Customer Service
Real-time interaction with customers thanks to Live-Agents and AI-chat-bots
50,60 € Per User and month
Add-on: Online-Messaging for Dynamics 365 Customer Service
Additional digital channels for advanced omnichannel interactions
63,20 € Per User and month