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Dynamics 365
Customer Service

Achieve long-term customer loyalty through increasing customer satisfaction

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In today's fast-paced, competitive, global economy, customer satisfaction is an extremely important part of customer retention. A high level of customer satisfaction strengthens your brand in the long term and significantly increases the chance of repurchases. With the Dynamics 365 Customer Service module, your CRM provides essential support for optimal customer service. All relevant information from other departments such as SALES with customer data, MARKETING with responses to mailings and FIELD SERVICE with complaint and maintenance data is already available. With proactive service support will appeal to your customers. This CRM software optimizes customer data and provides a seamless and personalized experience for your clientele. Thanks to Dynamics 365 Customer Service, you can comprehensively serve all customers through any channel and on any device, increasing customer satisfaction and loyalty in the long run. 

Intelligent Omni-Channel Customer Care
Whether via website chat, Teams, with a call, SMS or e-mail, up to WhatsApp or Facebook Messenger - the possibilities for customer interaction are diverse, fast and intelligent.

Increase productivity through a uniform platform solution
Centralize your customer knowledge and know-how in one data source in a standardized data structure. Thanks to the Microsoft Common Data Service, you can use data across applications and thus further increase the value of your company data.


Main functions of the Microsoft Dynamics 365 Customer Service Module

  • Intelligent forwarding depending on subject and area of responsibility
  • Various queues for different SLA's or terms of business
  • Integrated feedback function (Customer Voice) for customer surveys and regular measurement of customer satisfaction
  • Real-time collaboration across the enterprise using the Microsoft Common Data Service and Common Data Model
  • Integration into Microsoft Teams for location-independent integration of agents and experts
  • Integration possibilities for AI applications such as Dynamics 365 Virtual Agent for Customer Service, Customer Insights and Customer Service Insights
  • 360° view of the customer: Seamless integration of Customer Insights gives you detailed insight into customer interactions, allowing you to track and analyse your interactions in seamless contact histories.

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Get your licenses for CRM Modules now - just call us!

Microsoft licences are constantly changing and not everything can be read from their Licensing Guide. We would like to advise you directly. Our sales staff can create a corresponding offer for you. Get all your questions about Dynamics 365 licenses answered.

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Tobias Heck

Sales Manager

We will be happy to advise you and answer your open questions

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Your Partner for Dynamics 365 CE (CRM), Power Platform, Mobile Apps, Industry Solutions, Cloud Migration, Add-Ons & Interfaces

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awisto business solutions GmbH
Mittlerer Pfad 4
70499 Stuttgart
Tel.: +49 (711) 490 534-0